Maximum Solar Online

Trusted Reseller for MPP Solar since 2011

  • TERMS & SUPPORT

order & return

  1. Default currency in this store is US dollar.  
  2. All orders placed on this website is subject to a 3% Paypal fee upon checkout.
  3. Maximum Solar Online (hereafter as “Seller”) offers a 30-day return / exchange policy for unused products only.  Email correspondence is required before making any returns and Seller reserves discretion and right to refuse a return if request is deemed unreasonable.
  4. All items must be returned in original packaging with packaging materials, including all accessories, in unused conditions, to the original shipping location.  Reasonable deduction may be applied at the sole discretion of the Seller if conditions of the item returned do not meet requirement.   Full refund will be processed generally within 24 – 48 business hours, minus original postage and minus 3% Paypal (if applicable), once the return completes inspection.  Refund will be sent directly to your original payment method (credit card or others).  Payment refund process times are different between companies and may take a minimum of 3 to 7 days for the refund to show up in your bank statement.
  5. If Buyer wishes to exchange to another item sold on website, difference in total will be collected (or refunded).
  6. Return shipping costs will be covered by Buyer in both refund and exchange.  Before return, purchase verification is required on all orders and we will need to collect order number / name / address / email / tel, etc.
  7. Order cancellation prior to shipping will also be subject to 3% deduction due to Paypal cancellation policy.
  8. Any import duty / tax is always BUYER’s own legal responsibility as a law-abiding citizen in one’s country.  Maximum Solar and MPP Solar are taxable entities only in Taiwan.  Upon order, buyer explicitly agrees to be fully responsible for any import duty / tax collected by local government to ensure successful delivery.  This clause is NOT applicable to orders where the item is located in the same taxable region / country as the buyer.  
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warranty

All products sold on this website (https://maximumsolar.online) are authentic MPP Solar products and standard international warranty is 1 year from the time of delivery and 2 years on the “WP (IP65)” models.

  1. General terms of warranty and technical support procedure will be consistent with manufacturer (MPP Solar) warranty policies as follows:  Seller reserves the right to provide either free repair or replacement for products covered by warranty, depending on product type.  In most cases, when customer is able to provide sufficient and clear data, upon successful review and confirmation of warranty coverage, free replacement boards or parts will be supplied to customer without requiring any return.  In exchange, customer agrees to cover postage of the replacement board or parts.
  2. Seller accepts no responsibility or liability and reserves the right to refuse service on any returns without prior consent or contact. 
  3. Original product warranty requires product must include a legible data label showing the serial number. The warranty belongs to the unique serial number of the product. Seller reserves the right to refuse warranty service if Buyer is unable to produce the correct serial label.
  4. Product failure / damage due to following causes are excluded from warranty:
    *Improper transportation and delivery
    *Unauthorized modifications, alterations, or removal to product component or serial label, including any form of self-repair attempts on PCB level and fans, but not limited to these components
    *Improper installation, usage or operation (all products are indoor rating, unless otherwise stated), including damages arising from use in environment with excessive moisture corrosion or dust build-up
    *Non-compliance with relevant safety standards or regulations
    *Application beyond the scope of product design/ratings or safety standards
    *Acts of uncontrollable natural forces such as lighting, flood, fire, storm etc
    *Insufficient ventilation of the device
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Support

For instruction or operating questions, please refer to the relevant pages in user manual first.  

If you still have trouble, please prepare the following information:

  1. Full serial label of the product
  2. Clear and concise description of the problem
  3. Supplemental data (photos or video link), if needed to aid problem explanation
and contact us by submitting a form below.  First reply can generally be expected within 24 business hours, not including public holidays or weekends.  
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privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Maximum Solar Online (hereafter as “Site”)

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
In general, we do NOT share your personal information with any third parties, unless legal compliance with applicable laws and regulations as required.

YOUR RIGHTS
you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18.

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